How to Automatically Update Order Status on PayPal in 2024

Have you ever wondered how to keep your customers informed and satisfied with their orders? No one wants to buy a product and be kept in the dark about the entire process. That’s why maintaining an accurate order status is very important for business owners. However, you cannot achieve this without a trusted payment platform, like PayPal. It is one of the most popular payment platforms that many people use for online shopping. In this guide, we take you through why you need to update your PayPal order status and how to update it.

What is Order Status PayPal?

Order status in PayPal tells you what's happening with your purchase. It keeps you updated on where your order has been processed, the time of payment, and when the orders are delivered. Customers do not just make orders and go to sleep, they want to be taken through every step of the transaction. But how do you identify the order status in PayPal? Here are the different types of order statuses:

• Pending: When your order status is "Pending," it means the seller has received your order but hasn't yet collected your payment. Your account will display a "Pending" authorization after placing the order, which remains until the seller captures your payment. Upon processing your order, the seller captures the payment and charges your account.
• Completed: When your payment goes through successfully, the completed order status pops up.
• Shipped: This shows that your payment has been successful and your order has been sent out.
• Canceled: Whenever you cancel an order, the order status notifies you that it has been canceled, and you won't be charged.

Role of Order Status in Transaction Tracking and Customer Trust

Order status acts like a roadmap for transactions. It shows every step from when an order is placed to when it's completed. This visibility is essential for both parties to ensure everything goes smoothly. It also helps in identifying any hold-ups or errors in the process, allowing for quick correction. Apart from that, when customers see clear and timely updates on their orders, it reassures them that the seller is reliable and professional. They know that their money and purchases are being handled properly. Hence, trust leads to higher satisfaction, repeat purchases, and positive reviews.

Why is it Important to Update Order Status on PayPal?

There are so many reasons to update a customer's order status on PayPal. It includes:

Customer Communication

In any business, communication is what holds the relationship between the seller and the buyer. Regular updates about the status of a purchase help customers feel secure and valued. This can include notifications about order confirmation, shipping, and delivery. You’ll definitely reduce their worries by notifying them of every step you take.

Payment Release

PayPal is very important for sellers as well. When customers make payments, PayPal sometimes holds onto your funds until you update the order status to "shipped" or "completed." This policy protects buyers by ensuring they receive their items, but it also means sellers must be prompt with updates to access their money. When a seller updates the order status to "shipped" or "completed", they can get quicker access to their funds, improving their cash flow and allowing them to manage their business finances more effectively.

Dispute Prevention

Updating your order status on time will prevent chargebacks and disputes. When customers can see that their item has been shipped and track its progress, they are less likely to open a dispute or request a chargeback. Also, providing clear proof of delivery and transaction history by keeping thorough records of deliveries and transactions helps resolve any issues quickly. With PayPal, you can have all your receipts handy. According to Statistics, 60% of customers trust PayPal more than their bank for storing payment credentials. So, if a dispute arises, these documents can prove that the product was delivered as promised. You can check out this graphical representation to have a better understanding.

Inventory and Order Management

For sellers, keeping order status up to date ensures accurate order processing and fulfillment. When an order status is updated, it triggers other actions like packing and shipping the item. This accuracy helps avoid mistakes like shipping the wrong item or missing an order altogether. On the other hand, many sellers use inventory management systems to keep track of their stock. When you link your order management with inventory management, you get real-time updates on stock levels. With this, you'll be able to prevent overselling and stockouts.

Steps to Update Order Status on PayPal

There are several ways to update Order Status on PayPal, they include:

Manual Update

• If you want to update the order status in PayPal manually, here's how to go about it:
• Start by logging in to your PayPal account
• The next is to navigate to the "Activity" section
• On the activity section, find the transaction you want to update
• Select the appropriate order status (e.g., Shipped, Completed)
• Enter any relevant tracking information
• Finally, you can now save the changes

Providing Tracking Information

To add tracking information or shipping details to an order status, follow the steps below:

• Go to your Activity section.
• Locate the purchase you wish to update and click on it.
• If you sold a physical product, select 'Product' to add tracking information or print a shipping label. For intangible items or services, choose 'Service or virtual product' to update the order status to Completed, Pending, or Canceled.
• You can now click 'Submit'.

Once tracking information is submitted, your buyer will receive an email containing the tracking number, updated order status, and shipping company details. Why do customers need detailed tracking information? When customers have tracking information, they can see where their package is and when it will arrive. This keeps them informed and satisfied, reducing any worries about their order, and builds trust. Also, customers are less likely to open disputes or request chargebacks when they can track their order's progress.

Confirmation and Notifications

When you update the order status, PayPal automatically emails the customer. This email includes details about the new status and any tracking information you have provided. You can also see the updated status and tracking information by logging into your PayPal account and viewing your transaction history. After getting updates, the next thing you'll have to do is confirm it. Confirming these updates ensures that customers are in the loop and can track their orders. For sellers, it shows that the package is on its way, which can speed up getting paid and reduce the chances of disputes.

Is There a Way to Automate the Syncing of Order Status on PayPal?

Yes, automating the syncing of order status on PayPal is possible and highly beneficial for e-commerce businesses. Here are the top 3 apps that enable you to update your order status on PayPal automatically:

1. PaySync ‑ PayPal Tracking Sync

Source

Overview:

• PaySync simplifies the process of updating PayPal with tracking information directly from your e-commerce platform.
• It ensures that all order statuses are automatically synced, reducing manual work and errors.

Key Features:

• Real-time tracking sync from your store to PayPal.
• Supports multiple carriers and provides detailed tracking information.
• Automates the release of PayPal funds by providing proof of shipment.

Benefits:

• Saves time by eliminating the need for manual updates.
• Reduces the risk of disputes by providing accurate tracking information.
• Enhances customer trust by keeping them informed about their order status.

2. Synctrack PayPal Tracking Sync

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Overview:

• Synctrack is designed to seamlessly connect your e-commerce platform with PayPal for automatic order status updates.
• It ensures that all necessary tracking information is promptly synced to PayPal.

Key Features:

• Automatic syncing of tracking numbers and order statuses.
• Integration with major e-commerce platforms like Shopify and WooCommerce.
• Customizable settings to match your business needs.

Benefits:

• Improves operational efficiency by automating routine tasks.
• Ensures compliance with PayPal’s requirements for order tracking.
• Provides peace of mind with accurate and timely updates.

3. TrackOrder ‑ Tracking & Sync

Source

Overview:

• TrackOrder offers a comprehensive solution for tracking and syncing orders with PayPal.
• It automates the update process, ensuring that all relevant information is transmitted to PayPal.

Key Features:

• Automatic synchronization of order tracking details.
• Multi-carrier support for various shipping methods.
• Detailed tracking history and notifications.

Benefits:

• Minimizes manual entry errors and saves time.
• Helps in faster release of funds by providing shipment proof.
• Keeps customers informed with up-to-date tracking information.

How to Setup PaySync to Automatically Update Order Status on PayPal

Setting up PaySync to automatically update order statuses on PayPal is a straightforward process. Follow these steps to get started:

1. Install App From Shopify

Step: Navigate to the Shopify App Store and search for "PaySync - PayPal Tracking Sync."
Action: Click on the "Install" button to begin the installation process.

2. Confirm the Installation

Step: You will be directed to your store’s dashboard.
Action: Confirm the installation by granting the necessary permissions.

3. Welcome to PaySync

Step: You will be greeted with a welcome screen.
Action: Click on "Next Step" to proceed.

4. Connect Your PayPal Account

Step: You will be prompted to connect your PayPal account.
Action: Click on "Connect PayPal" to link your PayPal account with PaySync.

5. Log in to Your PayPal Account

Step: You will be redirected to the PayPal login page.
Action: Enter your PayPal credentials to log in and complete the connection.

6. Set Up Billing

Step: Choose a billing plan that suits your needs.
Option: They offer a Free Plan that allows you to update 10 order statuses per month.
Action: Select the plan and proceed.

7. Complete Setup

Step: Once billing is set up, you will see a completion screen.
Action: Click on "Go To Dashboard" to finalize the setup.

8. Sync Orders

Step: From your PaySync dashboard, you can manage and sync orders.
Action: Click on "Sync Now" to start syncing order statuses with PayPal.

Now you are set for real-time order status updates on PayPal!

By following these steps, you can ensure that your PayPal account is always up-to-date with the latest order statuses, helping you manage your e-commerce business more efficiently and improving customer satisfaction.

Conclusion

Updating order statuses and providing tracking information on PayPal is essential for maintaining clear communication with buyers and ensuring a smooth transaction process. Because PayPal is trusted worldwide, businesses that use PayPal experience 25% higher conversion rates compared to their peers. So you can take advantage of this statistic, by following the steps we have outlined for updating your order status methods, or you can reach out to us to show you the way out.

FAQS

What does "Order Processed" mean on PayPal?

"Order Processed" typically means that the order has been acknowledged and is in the stages of being completed. It's a status update indicating that the payment and order details are being handled but not finalized. It often comes before the status changes to "Completed".

How to confirm delivery on PayPal?

To confirm delivery, log in to your PayPal account, go to the "Activity" section, find the transaction, and update the order status to reflect that the item has been delivered. If applicable, you can enter tracking information to provide proof of delivery.

How to confirm an order on PayPal?

Confirming an order involves logging into PayPal, navigating to the transaction details, and marking the order as "Shipped" or "Completed" based on its current status. Providing tracking information can help expedite the confirmation process.

Why is my PayPal payment on hold until delivery?

PayPal may hold payments until delivery to protect both buyers and sellers. This ensures that the buyer receives the item and is satisfied with the purchase before the funds are released to the seller. Updating the order status and providing tracking information can help release the funds more quickly.

How to change order status on PayPal

To change the order status, log into your PayPal account, go to "Activity," find the transaction, and select the appropriate status (e.g., "Shipped," "Completed"). Make sure to save your changes.